Refunds and Returns Policy

Last updated: November 2025

This Refunds and Returns Policy applies to the website gregorymarkhaynesauthor.com and gregorymarkhaynesauthor.co.uk, owned and operated by Gregory Mark Haynes, trading as Gregory Mark Haynes Author, with a business address at 67 Highfield Crescent, United Kingdom.

We value your trust and aim to provide clarity about refunds, cancellations, and returns in relation to purchases or bookings connected with this website.

1. Sales Through Third-Party Retailers

Many of the books and products featured or linked from this website are sold through third-party retailers, such as Amazon or other online bookstores.
These third parties are responsible for:

  • processing your payment,

  • managing delivery,

  • and handling any returns, replacements, or refunds.

If you purchase a product through a third-party link, your contract of sale is with that retailer, not with Gregory Mark Haynes Author.

For these purchases, please refer to the retailer’s own refunds, returns, and cancellation policies, which will apply to your transaction.

Amazon’s returns and refund policies can be viewed at:
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7

2. Speaking Engagements and Professional Services

Requests for speaking engagements, consultations, or bespoke services are handled through direct communication and governed by formal written contracts.

Those agreements will specify:

  • scope of work,

  • deposit requirements,

  • cancellation terms,

  • and any applicable refund or rescheduling arrangements.

If you have entered into such a contract, the terms of that agreement will take precedence over this general policy.

3. Future Direct Sales or Digital Content

If, in the future, this website offers direct sales - such as downloadable materials, signed copies, or online event access - the following principles will apply:

  • Digital products (e.g., e-books, downloads, or access codes):
    Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, digital content is non-refundable once downloaded or accessed, unless it is defective or misdescribed.

  • Physical goods (e.g., merchandise or signed books):
    You have the right to cancel your purchase within 14 days of receiving your order without giving any reason.
    To exercise this right, you must contact us in writing via hello@gregorymarkhaynesauthor.com.
    You are responsible for returning the goods in their original condition and for covering return postage costs unless the item is faulty.
    Refunds will be processed within 14 days of receiving the returned item.

  • Faulty or Damaged Goods:
    If you receive a defective or damaged product, please contact us immediately with photographic evidence.
    We will arrange a replacement or refund in accordance with your statutory rights.

4. Refunds for Deposits or Pre-Payments

Where a deposit or pre-payment has been made for a service (such as a speaking event or appearance):

  • Deposits are non-refundable once the booking is confirmed, except in cases where the event is cancelled by Gregory Mark Haynes.

  • If cancellation occurs due to unforeseen circumstances (e.g., illness, travel disruption, or venue unavailability), any deposits or payments already made will be refunded in full.

  • Cancellations initiated by the client will be subject to the terms agreed in the formal contract.

5. How to Request a Refund or Cancellation

To initiate a refund or cancellation request, please contact:
Email: hello@gregorymarkhaynesauthor.com
Postal Address: 67 Highfield Crescent, United Kingdom

When contacting us, please provide:

  • your full name,

  • contact email address,

  • date and details of your order or service,

  • and a brief explanation of your request.

We will acknowledge receipt within 5 working days and aim to resolve all refund enquiries within 14 days.

6. Statutory Rights

Nothing in this policy affects your legal rights under:

  • the Consumer Rights Act 2015,

  • the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and

  • any other UK consumer protection legislation.

You are always entitled to a refund or replacement where goods or digital content are faulty, not as described, or do not perform as expected.

7. Contact Information

If you have any questions about this Refunds and Returns Policy, please contact:

Gregory Mark Haynes Author
Email: hello@gregorymarkhaynesauthor.com
Address: 67 Highfield Crescent, United Kingdom

© 2025 Gregory Mark Haynes. All rights reserved.
This policy may be updated from time to time to reflect changes in law, website functionality, or business operations. The latest version will always be published on this website.